Take Control of Appointment Volumes

An average GP Practice in England, with around 10,000 patients, needs to organise capacity for around 700 clinician appointments (*) every week,. This approximates to 7% of the list size. This an operational challenge as well as being expensive to fund.

Research shows that around 18%** of appointment requests – around 122 per week for the average practice – will be for minor ailments that could be dealt with by a pharmacist. However only a fraction of these are being identified by reception teams and deflected to the pharmacies.

Whereas ReferralFlow actively alerts receptionists when presented with any of the 70 or so qualifying minor ailments and helpfully prompts a referral into Pharmacy First.

Some practices are referring hundreds of appointments into the Pharmacy First scheme every month freeing up considerable clinician time and resources.

*Br Journal General Practice, Dr N.K.Menon, 12th Jan 2016

https://bjgp.org/content/re-access-primary-care-0#:~:text=In%20order%20to%20establish%20a,per%20week%20per%20WTE%20GP).

**Br Journal General Practice, 01.07.13)

Are pharmacy-based minor ailment schemes a substitute for other service providers? A systematic review – PMC